Privacy Policy
Last updated: January 2024
Introduction
mellow-heron respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
By accessing our website or using our services, you consent to the practices described in this policy. We encourage you to read this document carefully to understand our approach to handling your personal data.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide when you:
- Complete enquiry forms on our website
- Request quotes for our services
- Subscribe to our communications
- Engage with our consultation services
This information may include your name, email address, property address, and details about your energy requirements.
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and browsing activity, including:
- IP address and general location data
- Browser type and version
- Pages visited and time spent on each page
- Referring website addresses
- Device type and operating system
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and provide requested services
- To prepare customised quotes and proposals
- To communicate about your projects and appointments
- To improve our website and service offerings
- To send relevant updates about energy solutions (with your consent)
- To comply with legal obligations
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- With service providers who assist in our operations (bound by confidentiality agreements)
- With regulatory bodies when required by law
- With your explicit consent for specific purposes
- To protect our rights, privacy, safety, or property
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Regular security assessments
- Access controls limiting who can view personal data
- Staff training on data protection practices
While we strive to protect your information, no method of transmission over the internet is completely secure. We cannot guarantee absolute security of your data.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period may vary depending on the context and our legal obligations.
Your Rights
Under Australian privacy law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal requirements)
- Withdraw consent for marketing communications
- Lodge a complaint with the Office of the Australian Information Commissioner
To exercise any of these rights, please contact us using the details provided below.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a revised effective date.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
Email: [email protected]
Address: Level 4, 127 Kent Street, Sydney NSW 2000, Australia